Refunds & Exchange
RETURNS
At MILITAUR, we strive to ensure your satisfaction with every purchase you make. We offer a 100% satisfaction guarantee. Within 30 days of receipt, if you are not satisfied you can receive a refund (minus shipping) upon a product-return. Any product you return must be in the same condition you received it and in the original packaging with confirmation of receipt.
Please read our return policy carefully to understand the guidelines and procedures for returning items.
Proof of Purchase:
To initiate a return, you must provide a valid proof of purchase. This includes a sales receipt, order confirmation email, or any other document that clearly indicates the date and details of your purchase. Without proper proof of purchase, we are unable to process your return request.
For customers who have purchased our products through third-party retailers or resellers, we kindly ask you to contact the retailer or reseller directly for their return policy. We are unable to accept returns for products that were not purchased directly from MILITAUR. The retailer or reseller will be responsible for handling any returns or exchanges in accordance with their own policies.
Timeframe for Returns:
Returns must be requested within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot accept the return.
Condition of the Item:
Returned items must be in their original condition, unused, and undamaged. Please ensure that all packaging, tags, and accessories are included with the returned item. Any products that have been used, altered, or damaged may not be eligible for a refund.
Return Process:
To initiate a return, please contact our customer support team by email at customerservice@militaur.com. Provide them with the necessary details, including your proof of purchase and the reason for the return. Our customer support representatives will guide you through the return process and provide you with a return authorization if deemed eligible.
Return Shipping:
The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item. The customer is also responsible for ensuring that the returned item is appropriately packaged to prevent any damage during transit.
Refund Process:
Once we receive the returned item and verify its condition, we will process the refund. The refund will be issued in the same form of payment used for the original purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as per your preference. Please provide photographs or a detailed description of the damage or defect to assist us in resolving the issue promptly.
Please keep in mind that our return policy is subject to change without prior notice. We recommend reviewing this policy before making any returns. For any further questions or assistance, please contact our customer support team.
Thank you for choosing MILITAUR. We appreciate your understanding and cooperation in adhering to our return policy.
EXCHANGE
Eligibility for Exchanges:
Exchanges are only applicable for products that are in their original condition, unused, and undamaged. The item must be returned within the specified timeframe, as outlined in our return policy, which is typically 30 days from the date of purchase. Please note that certain items may be ineligible for exchange due to hygiene, safety, or customization reasons. We recommend checking the product description or contacting our customer support team for further information.
Proof of Purchase:
To initiate an exchange, you must provide a valid proof of purchase, such as a sales receipt, order confirmation email, or any other document that clearly indicates the date and details of your purchase. This is necessary to verify the transaction and ensure a smooth exchange process.
Exchange Process:
To request an exchange, please contact our customer support team either by email. Provide them with the necessary details, including your proof of purchase, the item you wish to exchange, and the reason for the exchange. Our customer support representatives will guide you through the process and provide you with an exchange authorization if deemed eligible.
Exchange Shipping:
The customer is responsible for the cost of shipping the item back to us for the exchange. We recommend using a trackable shipping method to ensure the safe return of the item. The customer is also responsible for ensuring that the returned item is appropriately packaged to prevent any damage during transit.
Availability of Replacement Product:
If the item you wish to exchange is in stock, we will reserve it for you until we receive the returned item. However, please note that product availability is subject to change, and we cannot guarantee the availability of the exact item for exchange. In such cases, our customer support team will work with you to find a suitable alternative or offer a refund as per our refund policy.
Refund for Price Difference:
If the replacement item has a different price than the original item, we will either refund the price difference or charge the additional amount, depending on the circumstances. Our customer support team will assist you with the necessary adjustments and provide you with the updated details.
Damaged or Defective Exchanged Items:
If you receive a damaged or defective item as a replacement, please contact our customer support team immediately. We will arrange for a resolution, such as a replacement or refund, depending on the situation. Please provide photographs or a detailed description of the damage or defect to assist us in resolving the issue promptly.
What to Do if You Provided the Wrong Address and Your Order Has Shipped
If you realize that you provided the wrong address for your order and it has already shipped, follow these steps to try to correct the situation:
Contact the Shipping Carrier Immediately
As soon as you realize the error, contact the shipping carrier handling your package. Provide them with your tracking number and explain the situation.
Request a redirect of your package to the correct address. Some carriers offer this service for a fee. Check for Available Options Online
Many shipping carriers have online tools that allow you to update the delivery address or hold the package at a nearby location for pickup. Check the carrier’s website for such options.
Reach out to our customer service team as soon as possible. While we cannot always intercept a package after it has shipped, we may be able to assist or provide additional guidance based on the carrier’s policies.
Track Your Package
Keep a close eye on your package's tracking information. This will help you know where your package is at all times and assist in redirecting it if needed.
Wait for Return to Sender
If the carrier is unable to redirect the package, it may be returned to us as the sender. Once we receive the returned package, we will notify you via email.
You can then provide the correct address, and we can reship the item to you at an additional shipping cost. *Please note that additional shipping charges will apply.
Contact Information:
USPS: https://tools.usps.com/go/TrackConfirmAction_input
Shipping Carrier Contact: https://www.usps.com/help/contact-us.htm
By acting quickly and following these steps, you can increase the chances of successfully redirecting your package to the correct address.
Responsibility of Correct Address
Customers are responsible for providing accurate and complete shipping addresses at the time of purchase. Please double-check your address to ensure all information is correct.
Returned to Sender Due to Incorrect Address
If an order is returned to the sender due to an incorrect or incomplete address provided by the customer, the customer will be notified via email.
Shipping fees will be applied to resend the shipment.
Process for Refund
Once the returned item is received and inspected, a refund will be processed for the purchase price minus the restocking fee.
Refunds will be issued to the original payment method within 5-7 business days
Reshipping the Order
If the customer wishes to have the order reshipped to the correct address, the customer will be responsible for the additional shipping costs.
Reshipping requests must be made within 7 days of the initial notification of return.
Exceptions
In cases where the error in the address is due to a mistake on our part, the restocking fee will not apply, and we will cover the cost of reshipping the order.
Price Adjustment Policy for Sales Events
Price Adjustment Policy: At MILITAUR, we strive to offer competitive pricing and great value for all our customers. Please note the following regarding price adjustments during our sales events:
Prices Are Subject to Change: Prices may vary during our Black Friday, Cyber Monday, and other promotional sales events. All purchases made before a sales event are not eligible for retroactive discounts, price adjustments, or price matching.
No Price Matching on Past Orders: We do not offer price matching or refunds on orders placed prior to a sale. This policy ensures that our promotions remain fair and consistent for all customers.
Sale Pricing Details: If you wish to take advantage of sale pricing, we encourage you to shop during the specified promotional period.
Contact Us
If you have any questions or need assistance with your order, please contact our customer service team at customerservice@militaur.com